Inspired Education is an Independent School Group that supports schools worldwide to operate at their very best, and provide top educational experiences for learners and their educators.
They have been providing premium education for more than 11 years, and their ethos is to provide a holistic, future-focused education that nurtures individual potential and prepares students for success in all aspects of life.
Why did iSAMS stand out when searching for an MIS for your schools?
iSAMS were able to, already at that time – six or seven years ago – consolidate a variety of legacy platforms, and a variety of curricula onto one platform to enable us to have a one-stop shop. Regardless of whether it’s in APAC or in Africa or in the UK, it’s the same software that we’re using for school management.
We use the traditional REST APIs that they have, but we are also working very closely with [iSAMS] with a new set of APIs that are related to the portals and working towards the headless journey with them, so we can create our own interfaces and interactions with parents by using their portal APIs. We are very excited to be part of this new journey with iSAMS, and we are pretty much the first group doing that and using those APIs at scale.
How has your experience been with iSAMS and IRIS support?
We’ve been working with iSAMS for long enough, and with IRIS for long enough, that they understand we have a strong service desk team internally. When we do get to level five support, they are very responsive because they know that if we are reaching out and we need support, it really needs support.
For us, it’s working with those teams, and they understand the urgency in some cases in resolving any outstanding issues or bugs.
Having worked with them now for nearly three years and having rolled this out to a large number of schools, it’s something that is working well. It’s a constant evolution. Nobody will ever say service support is perfect because it never is. But we’ve been working very, very closely together to make sure we are serving our schools the best that we can, and they’ve been a good partner in that journey.
Watch the full video with Inspired
Watch the full video with Inspired
We met with the team at Inspired Education to talk about their experience with the iSAMS team and how the group’s project has evolved to better support their schools.
Book a DemoWe had an important decision to make –what do we do about the online schools? Lots of discussion went on years ago and we decided, after meetings with iSAMS, to consolidate and have a shared platform for this... iSAMS was not built for online schooling at the time, so we had a partnership with iSAMS, and they helped us get their software in a functional state so we could use it for our online purposes.
How do you work with iSAMS to ensure you’re getting the best out of your software?
We have an executive team that works with us in iSAMS. I have fortnightly catch-ups and checkpoints with our account manager. Then we have, within each region, their own partners. However, depending on the requirements, we have a central oversight. Our individual schools can initiate processes, but iSAMS make sure that the approvals go through the appropriate workflow and they end up with one of the Inspired team – and we can approve that before anything is implemented. We also have weekly reviews with the product team, and we work very closely on the definition of how we can improve service level and service availability.