Log a fault at any time

Between our UK and Australia support centres, iSAMS schools are guaranteed live support – you can call our Service Desk from 06:00 to 18:00 BST, Monday to Friday and 06:00 to 13:00 BST on Sunday’s. We start fixing critical faults within ten minutes. Outside of these times, you can leave a voicemail, and a support agent will respond when the support desk reopens.

You can log problems via email or on our dedicated support website – whichever is most convenient for you. You can create and track requests 24/7, all year round.

And as well as receiving email and SMS updates, you can track any reported fault through your account on the site, so you’re always kept up to date.

 

Telephone Email Online

24-hour iSAMS inspiration

Lots of support calls aren’t about actual problems, they’re a call for guidance on how to do something more efficiently, or instructions on a simple but forgotten function.

As an iSAMS school, you have instant access to a huge back catalogue of webinars on all sorts of subjects, modules and applications, whenever the need for knowledge arises.

And in our iCommunity forums, you’ll find help, how-tos, ideas and inspiration from other iSAMS users all around the world. Just like you, they want the best for their school, and they’re always keen to share their insights.

 

iCommunity Online

Important Support Contact Information

Online Support

You can create requests and update existing requests at any time, 24 hours a day, seven days a week. You’ll receive responses from our support agents Monday to Friday (06:00 and 18:00 BST) and Sunday’s (06:00 and 13:00 BST).

 

Visit Our Support Centre

 

Email Support

You can send us an email at [email protected] 24 hours a day, seven days a week. You can also create requests and update existing ones any time, but will only receive responses during our support times of 06:00 to 18:00 BST, Monday to Friday and 06:00 to 13:00 BST, Sunday.

 

Email our Helpdesk

Telephone Support

You can call our Service Desk from 06:00 to 18:00 BST, Monday to Friday and 06:00 to 13:00 BST on Sunday’s. Outside of these times, you can leave a voicemail, and a support agent will respond when the support desk reopens.

 

Get Your Local Support Number

 

iCommunity Forums

Join our iCommunity forums where you will find helpful guides, video tutorials, events, webinars, ideas and inspiration from other iSAMS users all around the world.

 

Join iCommunity Now!