Our business operates under a 100% remote working policy, and we have teams based across multiple timezones who are dedicated to assisting iSAMS schools. Our Service Desk is open 19 hours each day from Monday to Friday – we are only closed between 18:00 and 23:00 BST on these days, so you can call our Support team anytime outside of these hours on weekdays. They’re also available on Sundays from 06:00 to 13:00 BST. We start fixing critical faults within ten minutes. Outside of these times, you can leave a voicemail, and a support agent will respond when the support desk reopens.
You can log problems via email or on our dedicated support website – whichever is most convenient for you. Not only can you create requests, but you can also track any reported fault through your account on the site 24/7, all year round, so you’re always kept updated.
Lots of support calls aren’t about actual problems, they’re a call for guidance on how to do something more efficiently, or instructions on a simple but forgotten function.
As an iSAMS school, you have instant access to a huge back catalogue of webinars on all sorts of subjects, modules and applications, whenever the need for knowledge arises.
And in our iCommunity forums, you’ll find help, how-tos, ideas and inspiration from other iSAMS users all around the world. Just like you, they want the best for their school, and they’re always keen to share their insights.