Implementation Project Success Manager (9 Months FTC)

Job purpose

In this role you will take the lead and be responsible for successfully implementing iSAMS Management Information Systems for our clients within the education sector. You will support the client to transition from their existing systems to iSAMS within the timeframes and resources agreed.

You will be responsible for overall project success ensuring an exceptional level of service is delivered to clients throughout the process.


Key Responsibilities

  • Following handover from the Sales team you will be responsible for engaging with the school client and scoping out and planning implementation projects ensuring milestones, objectives and timelines are agreed and achieved.
  • Take the lead and manage multiple projects simultaneously.
  • Work closely other Implementation team members and other teams at iSAMS to ensure successful implementation of projects.
  • Delegating work to team members as required. Providing them with any appropriate support and guidance.
  • Create and maintain accurate records to track progress on projects. Provide updates as required by the Head of Operations and other colleagues.
  • Demonstrate your analytical, problem solving and negotiation skills to identify and resolve issues. Aim to anticipate issues and be proactive in finding solutions.
  • Escalate issues or obstacles in a timely manner.
  • Build trusted relationships with client schools during the implementation process.
  • Deal with any customer concerns in a timely and professional manner, liaising with other teams as required in order to form a suitable response.
  • Maintain a good understanding of iSAMS product and keep up to date with system developments.
  • Share knowledge and feedback within the team to help support improvement in processes.
  • Undertake any other reasonable tasks or projects which support iSAMS business needs and are within the post holders’ capabilities


Person Specification

  Essential Desirable
Knowledge and experience Previous project management experience in a similar software implementation role; experience of managing multiple projects simultaneously

Proven track record of delivering projects on time and successfully

Proven track record of achieving customer success

Excellent customer service experience – experience of dealing directly with clients/customers

Experience in the education sector, ideally worked on an MIS product
Skills and abilities Proactive approach

Ability and willingness to learn on the job

Strong attention to detail

Strong communication skills both written and verbal; ability to deal with stakeholders at all levels, internally and externally

Good negotiation skills

Self-motivated team player

Ability to motivate the team

Analytical and methodical approach

Demonstrates good problem-solving skills

Excellent organisational skills; takes ownership

Ability to adapt to changing priorities

Flexible and ‘can do’ attitude to work